Snagshout FAQ for Merchants and Brands

Want to snag great deals? Try the Shopper FAQ.

How do I get started?

It's very easy to start offering your products on Snagshout, once you’ve created your Business Account on our Partners platform. Whether you want more visibility for your Amazon product, or you want more reviews for your new iPhone app, you can do it all with Snagshout.

If you'd like to jump right into testing out a campaign, go straight to the Campaign Creator Wizard. We built this easy tool to work for Amazon, Ebay, the Apple App Store, the Google Play Store, and much more.

What kind of promotional tools do you offer?

For starters, you can use our merchant platform to offer coupons and rebates to shoppers, so you can get more sales and acquire new customers. You can also require shoppers to complete an action in order to claim the deal from you. Actions include: filling out a custom survey, taking a lifestyle photo of the product, recording a video testimonial about the product, sharing your brand on social media, and in many cases, leaving a review for your product (this is no longer an option for Amazon sellers, due to Amazon's review policies).

In addition to these tools, you can use our merchant platform to set up chatbot ads on Facebook, create product packaging inserts (AKA "thank you cards"), and if you're an Amazon seller, to research top-selling keywords your product can rank for.

I want to get customer reviews (for markets like Walmart, eBay, the App Store etc). Where can I do that?

Our merchant platform Snagshout can help you get reviews, user-generated content, social media promotions, and more. Whether you have a product, an app, a podcast, or a service, book a call and we'll get you set up on our platform to start getting what you need as soon as possible.

For App Store Optimization (ASO) and generating social proof for your app (such as reviews, UGC, and more), learn about Snagshout Partners ASO services.

If you don't have time for self-service options, we offer a "Social Proof Done For You" service, where we launch campaigns of your choice — to generate reviews, get user-generated content, or amplify your brand through distributed influencer networks — without you having to lift a finger. Learn more and book a call here.

What is the difference between Express, Advanced, and Syndicated campaigns?

These are the different editors available within the campaign creation process. Our Express editor is the fastest, and is great if you’ve got a singular ASIN, and a file of one time use promotional codes ready to go. The Advanced editor gives you a bit more control over the campaign. You have the opportunity to add Child ASINs, images/videos, and more robust descriptions. You can also use both one time use and general use promotional codes. Our Syndicated editor gives you the opportunity to create an offer that can be shared across our partner networks for additional exposure. There are no quantity limits here, and you may only use a general use promotional code.

How should I list my product? What quantity? What discount?

There is no easy answer to these questions. Each product is different, and each business has different goals. Generally, we do see a bit more success with campaigns listed for 50% off or more. However, that’s not to say that products offered at lower discounts aren’t successful. Here at Snagshout, we always recommend starting on the conservative side of where you’re comfortable. Maybe you can afford a 75% discount, but you’d prefer to start at 50%. That’s perfectly fine! Finding the right combination does take some trial and error for each product.

Are there any restrictions on how I can offer my product?

Currently, there is no minimum or maximum on the quantity you need to offer within your campaigns. However, our minimum discount allowed is 20% off. Any campaigns for less than this discount will not be approved.

How do you charge?

Snagshout charges a monthly subscription, along with a fee which depends on how many campaigns you would like to actively offer at one time, and the type of campaign. Please be sure to check out our Pricing page for more detailed information on what each subscription offers. 

Is Snagshout available for international marketplaces?

Currently, Snagshout is only available for shoppers and merchants selling on Amazon US.

Why don’t my number of snags and number of orders match?

It is possible that a shopper can snag a promotional code, but not complete the purchase. If there is a large discrepancy, there may be an issue with the promotion created.

What is a "snag"?

A "snag" can be thought of as a code being distributed to a customer. If you upload 100 codes, that is potentially 100 snags, so budget accordingly. 

How do I create a campaign for my product?

To create your campaign you first need to create a promo code (or a set of one-time-use promo codes) on Amazon. After you create the promo code(s), you can create your campaign on Snagshout. It is very important that your start and end dates on your promo codes match the start and end dates of your Snagshout campaign.

We recommend following along with the videos below as you get started creating a new campaign on Snagshout.

Can a shopper snag my product more than once?

If your promotion was created incorrectly, yes. However, if you are sure to check the box (in Amazon promotion creation) that states "One Redemption Per Customer," a customer will not be able to purchase using a promo code more than once.

What causes a discrepancy in "Snags" and my overall quantity offered?

The discrepancy generally comes if a customer was unable to purchase the product or changed their mind at checkout. Once codes are distributed, they cannot be re-added to a campaign. If there is a large discrepancy, there may be an error with your campaign.

Can I offer a gift card to shoppers to buy my product?

You may not offer Amazon gift cards to our users.

Why does Snagshout ask shoppers to link their profiles?

Snagshout encourages shoppers to link their online profiles. By linking profiles, we can ensure that the best shoppers get access to your deals first. We can also prevent fraud and help protect our merchants. 

Why does my deal say it's live but I can't see it when I search for it / How does daily limit work?

With daily limit each snag has it's own reset period and becomes available on a rolling basis. For example if the daily limit is 2 and one unit gets snagged at 1pm and the second unit gets snagged at 2pm one unit will become available in 24 hours at 1pm and the second unit will become available in 24 hours at 2pm. We do it this way instead of resetting at the same time each day so that all users have equal chances of finding the deal when it becomes available.  Once a deal has reached it's daily limit it will be hidden from Snagshout until it is available again.

How can I learn more about growing a successful business online?

Most sellers struggle to achieve the results they crave because of one big reason: the Unknown Unknowns. In other words, you don't know what you don't know. So if you're new to ecommerce, want to push past your current plateau, or want new ways to earn more while working less, you may want to check out our Amazon FBA course. While some of the lesson materials are tailored for Amazon sellers (because three quarters of all ecommerce sales happen on Amazon), you'll learn the secrets to building a thriving online business anywhere. We hope to see you there!

I want to expand my business onto Amazon but don't have the time or expertise. Can Snagshout help?

Yes — if you have a brand with established demand, we offer full-service marketing help to get your product ranking on Amazon. This is a "done for you" service for brands who are already successful outside of Amazon, or those having some success on Amazon but need some expert guidance to grow more successfully. If this sounds right for you, follow the link to learn more.